Third Party Quality Audits

Third Party Quality Audits report on both the technical and customer care aspect of the servicing, safety check and responsive repair visits. This serves to raise and maintain the standard of service and provide added value for both Landlord and customers.

 

Post Inspections

 

   ►   Audit Report Summary
   ►   Monthly Defect Analysis
   ►   Scoring Chart for Operative Performance
   ►   Technical and Customer Care Audit
   ►   Post Audit Review Meeting

 

Work in Progress

 

   ►   Joint Visits with Guidance and Instruction
   ►   Assessment of Technical Ability
   ►   Standard of Conduct and Customer Care

 

 

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