Our Own In-House Web Portal Team
Since formation in 1997 our business objective has been to raise the standards of safety within the sectors in which we operate. However, achieving this can be challenging.
The basic provision of a Quality Control Auditor completing a post inspection service will not achieve the aspirations we have set. A much more holistic approach is required to improve the safety standards within a sector, which include:
By embedding these principles into our business operation, Morgan Lambert has become the leading safety consultant within the social housing sector.
Our Own In-House Web Portal Team
The vast amount of data we collect from our post inspection audits is irrelevant without a good system in place to report them in a user-friendly fashion. Morgan Lambert firmly believes our web portal does that and much more. Our existing clients often remind us of the importance of our web portal system when it comes to management of safety standards in their organisation.
90+ Auditors Operating Nationwide
With over 90 Auditors working with us nationwide, we are able to resource any contract size in any location of the UK. It also allows us to provide a responsive service to urgent jobs such as second opinions on boilers being deemed beyond economical repair or fumes investigation reports following disconnection of the service by a gas emergency service provider.
Over 70,000 Gas and Electrical Inspections Completed Per Annum
By completing more than 70,000 post inspection visits per annum, we gather a vast amount of data that can be examined by our clients with detailed benchmarking reports generated on our web portal. National trends can be identified quickly and eradicated from working practices before they become major issues.
Consistently Working With Over 100 Registered Social Landlords
Our national client base is consistently more than 100 clients and varied from small providers with less than 500 properties to large, nationwide providers with over 100,000 properties. This variation and national geography allows us to share best practice methods in managing a variety of gas and electrical contract sizes. We also work solely for social housing providers ensuring there is no conflict of interest working directly for any gas or electrical contractor.
Collectively, with over 300 years of industry experience, our management team provide auditing, consultancy and training services consistently for over 100 registered social landlords nationwide. Together we have a perfect mixture of skills, experience, energy and enthusiasm to provide an unrivalled auditing and consultancy package.GET IN TOUCH
"Morgan Lambert have been a trusted partner of ours for many years. They possess amazing
professionalism and competency throughout their business and adopt a ‘customer centric’ culture that all of their team members are clearly bought into.
Through working with Morgan Lambert we have managed to develop strong processes and quality
assurance protocol across gas and electrical work streams which has enabled us to achieve 100%
compliance in both areas. A true partnership, based on trust and positively tangible outcomes".
Director of Homes ACCENT GROUP
"We have been using Morgan Lambert for well over 7 years. They are a very customer focussed organisation and regularly prove how flexible they can be in meeting fluctuation in demand.
They cover a very wide geographical area and are industry leaders in collaborative IT solutions and
customer portal facilities. We congratulate them on their continued expansion and look forward to many more years of successful partnership.
Head of M&E CLARION HOUSING GROUP
"Morgan Lambert have been an incredibly important partner to us in driving forward our standards
regarding electrical safety. They have supported us on an array of technical issues and they have ensured that our contractors are working consistently well, which is critical in our industry. Their attention to detail and their experience across the sector make them both knowledgeable and authoritative, yet also pragmatic.
Head of Customer Safety ORBIT GROUP
"Morgan Lambert have worked with the Housing Plus Group for over 15 years, dating back to our
original roots as South Staffordshire HA and Severnside HA. They have provided robust assurances on the quality of workmanship undertaken by our different termed Contractors over this period whilst also helping to shape our Gas and Electrical policies and procedures before and after multiple mergers. We see Morgan Lambert as a vital part of our Compliance function and their professionalism and responsiveness is unrivalled".
Executive Director of Property HOUSING PLUS GROUP
"Morgan Lambert have been a critical partner of Midland Heart since 2005 as our trusted Gas and
Electrical Compliance experts. Our long standing relationship with them is testament to their invaluable input. They provide third party independent expertise and consultancy services along with ongoing support at regular contractor meetings, this has been essential in driving continual improvements in terms of performance, customer service and importantly ensuring customer safety".
Senior Contracts Manager MIDLAND HEART
"Morgan Lambert are a service provider to Great Places and have been associated with us for a number of years. They have proved themselves to be very reliable and professional in all the areas of work that we have requested them to carry out and are a valued partner. This has included regular quality audits of the gas safety programme, newly installed central heating quality checks, commercial gas and plant condition reports and technical, contractual advice. Morgan Lambert provides an innovative client specific reporting mechanism which is user friendly and extremely helpful in maintaining high levels of service to our customers and delivering effective contract management I look forward to continue working in partnership with Morgan Lambert for the foreseeable future".
Gas Manager GREAT PLACES HOUSING GROUP
I have used Morgan Lamberts QA auditing services for the past 8 years in various roles that I have managed within the gas industry, this is mostly due to their expertise within the gas industry as a market leader for safety and compliance.
I have also used their services at Peaks & Plains where we brought the gas servicing & maintenance contract in house, they provided valuable assistance with their reviews on our policies and procedures and all TUPE transfer of staff.
The QA auditors and management on our contracts have always been approachable, knowledgeable and are willing to listen if there are challenges to decisions on defects and will always keep a balanced view.
Regular contract meetings are held with all levels of management at Morgan Lambert, ensuring visibility and a willingness to approach them on all aspects of the contract.
The portal that we have access to provides in depth reports, pictures of defects and important information detailing each engineers performance, allowing our compliance team to monitor and increase any further auditing if required with this information to hand.
Domestic Gas Compliance Manager RIVERSIDE
Morgan Lambert have worked with Longhurst Group’s 21,000 stock to maintained high level of heating and electrical audits throughout our contract and always working to increase the level of service we deliver to our customer. We are delighted with the progress.
Gas and Electrical Compliance Manager, LONGHURST GROUP