Our Own In-House Web Portal Team
The back room roles of staff concerned with the management and administration functions of a service contract can be as crucial to your business as the servicing and safety checks themselves.
As an approved training centre for Logic Certification, Morgan Lambert can offer nationally recognised industry related qualifications through the Regulated Qualifications Framework (RQF) route.
Ideally suited to administrators and call centre staff, our Level 2 “Gas Safety Awareness in Social Housing” is an ideal starting point, giving the learner valuable information in some of the technical aspects in relation to gas work and carbon monoxide awareness.
If the role requires a more in depth technical awareness, then our Level 4 “Gas Safety Management in Social Housing” would be the ideal qualification to meet these requirements.
For already established technical staff, we also offer level 3 qualifications in gas work auditing.
Aimed at social housing staff that manage or oversee work on gas appliances to give them a comprehensive understanding of all aspects of gas safety, this level 4 course is an assessment based distance learning package leading to a nationally recognised RQF qualification accredited by Logic Certification.
The qualification comprises of five mandatory knowledge units:
The course consists of a guided learning session followed by a supported study period in which learners will produce a portfolio of evidence at their preferred pace to support the knowledge gained whilst carrying out their day to day duties in gas safety management. The pass mark is 75% for each unit, in addition to a professional interview in order to achieve the Level 4 award. The guided learning session will usually take place at your own offices
The Level 3 Award in Auditing Gas Work and the Level 3 Award in Auditing of a Gas Business’s Work Management Procedures are aimed at learners who wish to demonstrate competence to undertake such audits, and also hold a current and valid certificate of gas safety competence for the range and type of gas appliances and installations to be audited.
The qualifications can be completed separately or simultaneously with a day of classroom learning required for both qualifications plus a remote supported study period. Level 3 Award in Auditing Gas Work - learners are required to complete three examination papers titled Auditing Practices and Principles and a fourth examination paper Technical and Safety Considerations.
Level 3 Award in Auditing of a Gas Business’s Work Management Procedures – learners are required to complete three examination papers titled Auditing Practices and Principles and submit a portfolio of learner evidence.
Aimed at non-technical social housing staff, the Level 2 Gas Safety Awareness qualification is ideally suited to anyone who works within the administration or call centre function of gas safety contracts but needs a basic understanding and awareness of the technical aspects of gas.
The objective of this qualification is for learners to;
The course consists of a guided learning session followed by a written examination of which learners must achieve a grade of 75% to receive the level 2 award accredited by Logic Certification.
The training and examination is usually delivered over one day and can be taken at our head office in Selby, or own premises dependent on numbers, followed by an online examination.
Morgan Lambert can bespoke any gas or electrical training course to suit the needs of social housing providers
Gas and electrical industry standards are constantly changing with updates provided on a regular basis. Working in close conjunction with our award provider Logic Certification, we ensure that all our course content is fully up to date and in line with current regulations, British standards and other codes of practice used within the industry. As we all know, matters of good practice also differ depending sometimes on company procedures and local regulations, and we will take these into account when we are producing and delivering training packages.
With Morgan Lambert training, you can be certain of the best quality and value for your organisation.
"Morgan Lambert have been a trusted partner of ours for many years. They possess amazing
professionalism and competency throughout their business and adopt a ‘customer centric’ culture that all of their team members are clearly bought into.
Through working with Morgan Lambert we have managed to develop strong processes and quality
assurance protocol across gas and electrical work streams which has enabled us to achieve 100%
compliance in both areas. A true partnership, based on trust and positively tangible outcomes".
Director of Homes ACCENT GROUP
"We have been using Morgan Lambert for well over 7 years. They are a very customer focussed organisation and regularly prove how flexible they can be in meeting fluctuation in demand.
They cover a very wide geographical area and are industry leaders in collaborative IT solutions and
customer portal facilities. We congratulate them on their continued expansion and look forward to many more years of successful partnership.
Head of M&E CLARION HOUSING GROUP
"Morgan Lambert have been an incredibly important partner to us in driving forward our standards
regarding electrical safety. They have supported us on an array of technical issues and they have ensured that our contractors are working consistently well, which is critical in our industry. Their attention to detail and their experience across the sector make them both knowledgeable and authoritative, yet also pragmatic.
Head of Customer Safety ORBIT GROUP
"Morgan Lambert have worked with the Housing Plus Group for over 15 years, dating back to our
original roots as South Staffordshire HA and Severnside HA. They have provided robust assurances on the quality of workmanship undertaken by our different termed Contractors over this period whilst also helping to shape our Gas and Electrical policies and procedures before and after multiple mergers. We see Morgan Lambert as a vital part of our Compliance function and their professionalism and responsiveness is unrivalled".
Executive Director of Property HOUSING PLUS GROUP
"Morgan Lambert have been a critical partner of Midland Heart since 2005 as our trusted Gas and
Electrical Compliance experts. Our long standing relationship with them is testament to their invaluable input. They provide third party independent expertise and consultancy services along with ongoing support at regular contractor meetings, this has been essential in driving continual improvements in terms of performance, customer service and importantly ensuring customer safety".
Senior Contracts Manager MIDLAND HEART
"Morgan Lambert are a service provider to Great Places and have been associated with us for a number of years. They have proved themselves to be very reliable and professional in all the areas of work that we have requested them to carry out and are a valued partner. This has included regular quality audits of the gas safety programme, newly installed central heating quality checks, commercial gas and plant condition reports and technical, contractual advice. Morgan Lambert provides an innovative client specific reporting mechanism which is user friendly and extremely helpful in maintaining high levels of service to our customers and delivering effective contract management I look forward to continue working in partnership with Morgan Lambert for the foreseeable future".
Gas Manager GREAT PLACES HOUSING GROUP
I have used Morgan Lamberts QA auditing services for the past 8 years in various roles that I have managed within the gas industry, this is mostly due to their expertise within the gas industry as a market leader for safety and compliance.
I have also used their services at Peaks & Plains where we brought the gas servicing & maintenance contract in house, they provided valuable assistance with their reviews on our policies and procedures and all TUPE transfer of staff.
The QA auditors and management on our contracts have always been approachable, knowledgeable and are willing to listen if there are challenges to decisions on defects and will always keep a balanced view.
Regular contract meetings are held with all levels of management at Morgan Lambert, ensuring visibility and a willingness to approach them on all aspects of the contract.
The portal that we have access to provides in depth reports, pictures of defects and important information detailing each engineers performance, allowing our compliance team to monitor and increase any further auditing if required with this information to hand.
Domestic Gas Compliance Manager RIVERSIDE
Morgan Lambert have worked with Longhurst Group’s 21,000 stock to maintained high level of heating and electrical audits throughout our contract and always working to increase the level of service we deliver to our customer. We are delighted with the progress.
Gas and Electrical Compliance Manager, LONGHURST GROUP